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Webroot 13-minute incident: one perspective from a MSP manager

Chris Johnson, director of compliance and security services at Fort Lauderdale, Fla.-based Wheelhouse IT, said his MSP business manages around 4,000 Webroot endpoints. He said around a dozen clients were impacted in a “serious” way.

 

“Yesterday was crazy,” Johnson said. “It was definitely crazy.”

 

Johnson said he felt Webroot did a good job quickly communicating, taking responsibility and remediating the issue. He said it could happen to any vendor in the security space.

 

“We were quite honestly impressed,” Johnson said. “This is a vendor that genuinely cares about their partners and is quick to respond.”

 

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